Uncontrollable. What do you need to know about business processes?

This book tells in detail and non-trivial about business processes, their benefits for various companies and key approaches to their formalization. It will be useful both for beginners who have only recently learned about the process approach, and for those who have experience working with business processes. The author, a consultant with many years of experience in the systematization of business processes, talks about work on processes in a lively and humorous way, supporting the presented theoretical knowledge with examples from her own experience and stories of her clients. The book contains practical tasks, questionnaires and checklists, the processing of which will help you move from theory to practice already in the process of reading.