Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect

When was the last time someone did something so unexpected for you that you told everyone about it? These are the moments that customer experience expert Will Giedera calls “Hospitality Legends,” and they can empower any business, giving companies the opportunity to create magic in a world that desperately needs it.
This bold book offers a wealth of living, proven ideas on how to go beyond the service industry and build customer loyalty, exceed expectations through unexpected gestures and the 95/5 rule, and create a team culture with joy and sincerity at its core.
You can be ordinary—“just another” business among thousands of similar businesses. Or you can become extraordinary, even legendary. If you choose the latter, then Will Giedera’s captivating story of the rise of extraordinary hospitality is the #1 book choice.