Productive Conflict. Disagreement is a force that works for you. Peter Coleman, Robert Ferguson

Studies show that 25–40% of working time in organizations is consumed by exhausting conflicts and the search for blame. Most people strive to negotiate “on equal terms,” but the reality is different: hierarchy, power, and inequality of power. When the manager is pressuring and key employees resort to hidden sabotage, standard approaches do not work.
This book is a comprehensive guide and master class for working with conflicts in business, politics, the public sector, education, and family. The authors, leading world experts in conflictology, describe real crisis scenarios and provide 7 basic conflict management strategies — from constructive dominance to effective adaptation.
For practical work, an arsenal of 70 tactics for effective conflict is offered, as well as self-assessment exercises, summary tables, and other useful tools. All this allows you to correctly assess conflict situations, recognize emotional traps and develop conflict competence - the ability to turn disagreement into a source of solutions, innovation and growth. The book will help you not to lose leverage and profits, seize the initiative in a timely manner, save the team's energy and time. For managers of all levels and leaders who strive for results, not the fragile illusion of "peace".